We are a small (single person) business and cannot afford to exchange items for free. We will gladly exchange a collar if you order the incorrect size but we will need to charge a $6 fee via PayPal to cover re-stocking and re-shipping the new collar to you.

If you do need to return a collar, I suggest using the original packaging and USPS First Class as it is the most cost effective option ($3.50). 

Please be sure to measure your pups neck prior to ordering and feel free to reach out if you have any questions prior to ordering :)